Membership Sales & Services Manager
Full Time • Gambrills
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- Bonus based on performance
As a Sales & Services Manager, you'll play a key role in growing our school through membership sales, family engagement and team leadership. You'll lead a team that creates WOW experiences for families while helping them achieve their swimmer's goals. This role combines leadership and operations with driving enrollments, building relationships and creating a positive member experience that keeps families engaged through every stage of their Goldfish journey.
O-fish-ial Summary: Oversees the quality and success of Goldfish Swim School daily operations with a strong focus on membership growth, sales performance, customer service and team development. Responsible for leading enrollment efforts, supporting staff performance, maintaining operational standards and ensuring a consistently exceptional family experience.
Perks and Benefits:
- Base pay of $22 hourly
- Bonuses based off of daily, monthly and quarterly enrollment goals
- Medical, Dental, Vision, and 401k program with employer matching
- Paid Holidays, Paid Time Off, and Vacation Days
- Paid training and lifeguard certification
- Free swim lessons for children and siblings
- Culture driven company who practices our core values as much as we practice our swim skills
Your success in this role will be measured by your ability to:
- Direct and control daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
- Develop and coach a team that confidently engages students and families, identifies needs and creates positive experiences that maintain memberships throughout the year
- Foster a positive team culture by providing coaching, clear communication, accountability and support, creating a workplace that provides fundamental job and life skills for those looking to expand their careers
- Drive membership growth by leading enrollment efforts and maintaining focus on monthly, quarterly and annual sales goals
- Monitor and manage team members overseeing sales pipelines, lead activity, conversion rates and retention opportunities to maximize growth
- Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
- Create and implement a plan of action when quarterly and annual goals are off track
What else do you need to know?
- Everyone in our building is lifeguard CPR & AED certified and all management team members will also obtain their Certified Pool Operator (CPO) certification
- Our ideal candidate will have 2-4+ years of experience in sales, membership sales, CRM systems, lead management or customer follow-up
- We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
- Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience. We want to be a place where employees love to work and where our families feel taken care of and we want to be known for our positive impact in our community.
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
Compensation: $45,000.00 - $47,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!